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Can someone please help? I have a default noted on my credit file which I have disputed with Equifax and have now been told I must contact you to have it removed. I've tried calling but not getting anywhere. I really need this removed as it is affecting my credit.
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Hi, @jl2271 welcome to the community and thanks for posting. That's not the correct process, if the default has been applied in error Equifax need to liaise with a specialist team in BT directly to get it removed.
I'll send you a private message to get in touch with the moderation team and we'll be happy to see if there is anything we can do to help.
Thanks for taking the time to send us over your details.
I tried calling you back this morning. I'm sorry that the default was added to your credit file. I sent you a private message this morning to let you know I got that all sorted out for you.
All the best,