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Roy12345
Beginner
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Message 1 of 3

Definition of a New Customer for BT deals etc.

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I'm currently a BT home phone subscriber with Sky Broadband (ADSL) over that line.  I'll soon be moving to another City, with the usual array of different Companies offering competing packages for Phone/Broadband/TV.  One of these of course is BT.

 

Some offers are marked as 'New Customers only'.  Likewise, some my pay a cashback through sites like QuidCo etc.

 

My question is, would signing with BT at a new adress and probably for a larger package than now (Phone+Broadband and probably fibre not ADSL) entitle me to such new customer deals?

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Distinguished Sage
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Message 2 of 3

Re: Definition of a New Customer for BT deals etc.

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moving creates a new contract providing you do not move your phone line you would be a new customer so the deals would apply
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Moderator
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Message 3 of 3

Re: Definition of a New Customer for BT deals etc.

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Hi @Roy12345 and thanks for posting.

 

Are you still in contract? If so then using the home movers process with mean you'll start a new contract as an existing customer. If you're not currently in contract your best bet would be to place a new order at you new address and cancel at your present address, though you would be liable for the broadband cease charge as part of the cancellation.

 

Cheers

 

David

Community ModeratorDaveM
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