cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Distinguished Sage
Distinguished Sage
50 Views
Message 11 of 14

Re: Delay in Superfast broadband order


@paholdaway wrote:

I think it is a Vodafone number, but the copper line will still be BT Openreach


Then I expect you will have to wait until the phone line number has been changed over to BT, in the local exchange. Then Openreach (Its not called BT Openreach any more) would need to visit the cabinet to connect the port up.

I suspect you are likely to have to wait some time yet.

0 Ratings
Reply
Highlighted
Newbie
42 Views
Message 12 of 14

Re: Delay in Superfast broadband order

ok, thanks. I might be better off cancelling order and just ordering the broadband from Vodafone it seems
0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
40 Views
Message 13 of 14

Re: Delay in Superfast broadband order


@paholdaway wrote:
ok, thanks. I might be better off cancelling order and just ordering the broadband from Vodafone it seems

That will not help, as Vodaphone still use Openreach, and you will then go to the bottom of the Openreach queue.

The status of the current phone line, has no bearing on the availability of broadband.

It would be quicker to use mobile broadband while you wait.

0 Ratings
Reply
Highlighted
Newbie
21 Views
Message 14 of 14

Re: Delay in Superfast broadband order

Does anyone know how to cancel an order.  I can't see it anywhere other than calling BT and its impossible to get through right now

0 Ratings
Reply