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Marty08
Beginner
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Message 1 of 5

Delay receiving reward card

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I had my bt phone and broadband installed 19/04/18 and I claimed my bt reward card which £130 still no sign off it 7 weeks later I emailed the team that deals with it and the reply you get you think you were begging for it they can keep there reward card want out of my contract the customer service is a disgrace 

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4 REPLIES 4
RobbieMac
Moderator
Moderator
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Message 2 of 5

Re: Delay receiving reward card

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Hi @Marty08

Welcome to the community and thanks for your post!

Sorry for the delay receiving your reward card.  You can send us over your details and we'll chase it for you.  Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.

Cheers,

Robbie

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JohnC2
Moderator
Moderator
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Message 3 of 5

Re: Delay receiving reward card

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Hi @Marty08 thanks for sending over your details. I've chased this with the promotions team and will update you as soon as I hear back from them. 

Cheers
John

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JohnC2
Moderator
Moderator
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Message 4 of 5

Re: Delay receiving reward card

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Hi @Marty08 The promotions team have updated me on your reward card. They have apologised for the delay and advised that you should receive it by the 26th of this month. 

Please post back to confirm that you have received it and if not let me know after the 26th and I will chase again.

Cheers
John

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JohnC2
Moderator
Moderator
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Message 5 of 5

Re: Delay receiving reward card

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Hi @Marty08 Did you receive the reward card ok. 

If you didn't post back and let me know and I'll check to see why.

Cheers
John

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