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Sonnysdad
Beginner
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Message 1 of 2

Delayed Broadband Connection

Hi all,

I ordered BT Infinity on 16th of February. Initially, the activation date was the 2nd of March, so I arranged the day off to ensure I was available. On the morning of the 2nd March, I was patiently waiting for the connection to take place when, at 10am, I received an email from them saying that the activation date has been delayed until the 17th March! That is a change of activation on the day of appointment!!

Extremely frustrated and wished I had gone elsewhere.

Admittedly there has been bad weather but only 2 days of weather I would call bad where I live.

They claim it is due to a backlog? 17 days of backlog?

Why should anyone have to wait 31 days for a connection to broadband these days?

Shoddy beyond belief.
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1 REPLY 1
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Delayed Broadband Connection

Welcome to this user forum.

As its Openreach that have to do the provision work for all providers, apart from Virgin Media, I would expect delays due to the bad weather which would have cause lots of faults.

Repairing faults takes priority over provision work, hence the delay.

 

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