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PaulHanky
Newbie
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Message 1 of 2

Delayed broadband/tv package activation

Hi. Seems to be a common theme on here but on 24/10/18 I purchased BT Vision superfast and TV package for £69.99 per month and advised I would receive equipment on 6/11/18 (which I did) and activation would be 7/11/18. Guess what? No activation. Called BT and was told Virgin had not released my old number and thus there would be a delay. Was advised to cancel order and re order online to decrease delay time. Now the new monthly package price has increased to £80.99!! and it tells me activation will be on 27/11!! Please can someone help me. I am at my wits end as I need broadband for my work.
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1 REPLY
Moderator
Moderator
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Message 2 of 2

Re: Delayed broadband/tv package activation

Hi PaulHanky,

I'm sorry to hear about the problems you've had with your order. I'd be more than happy to take a look at the details of your complaint. Please can you send me in your details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB

Community ModeratorPaddyB
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