Welcome to this user forum.
New builds can take a very long time to sort out. If you look at this forum search link, you will get some idea.
The hold up is the engineer submitting his report and Openreach acting on it. Nothing to do with BT (Retail) your supplier.
Thank you all for your valuble input
On my order it is now saying that on site connection complete but off site connection pending (which I presume the cabinet side). It is difficult to know who is who as the developer appears to be working closely with openreach so one team routed the cables and then a different engineer connected to the house and installed the socket (I presume this is the infrasrtucture engineer). It will be useful if they confirm the next steps which Starwire eluded to as there is no clear indication as to how much longer I need to wait.
To be honest it could all be a mess near the cabinet given that they are trying to connect 12 new houses and the pending @"off site connection" update is not reassuring.
Still from the other related discussions I dont think there is anything I can do but wait, it is just frustrating that the companies are not transparent, openreach do not give enough information to BT and I cant get much information direct from openreach.
Thank you all for your help, I will stay put for now.
Engineers don’t ‘File Necessary Paper Work’ or ‘Submit Reports’.
The Engineer who pulled in the cable from the Joint Box to your house and jointed it through to the Lead In the Developer put in would’ve been an Infrastructure Delivery Engineer. All he’ll do is close off his job saying the Build is complete.
You’ll still need what they call a NDVR, New Development Visit Required appointment for an Installation Engineer to come round and complete the Installation (if needs be), pair quality test the line and update any routing records.
All of which is neatly summarised as the engineer submitting his report, or is it done by thought transference.