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Cloud92
Newbie
234 Views
Message 1 of 7

Deleting MyBT account

Hello,

 

I saw that this question has been asked quite often so far but I cancelled a contract with BT within the cooling-off period last year and  would now like to close my online "MyBT" account. Could somebody possibly help me with this?

 

Thanks in advance,

 

Nicole

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6 REPLIES 6
Distinguished Sage
206 Views
Message 2 of 7

Re: Deleting MyBT account

are you still a BT Customer ?
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Cloud92
Newbie
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Message 3 of 7

Re: Deleting MyBT account

No, I'm not. 🙂

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Distinguished Sage
198 Views
Message 4 of 7

Re: Deleting MyBT account

It will not be easy to remove as you have no active BT Account you could try live chat but I am uncertain is they will be able to remove it http://bt.custhelp.com/app/contact/c/2902
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Cloud92
Newbie
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Message 5 of 7

Re: Deleting MyBT account

Thanks for your reply. Hmm, I saw that a moderator replied to a similiar query in another thread saying that he would be able to delete it. Is there a way that they might help me with this?

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Distinguished Sage
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Message 6 of 7

Re: Deleting MyBT account

try live chat first the Moderators can normally only help BT Customers I am not sure why the account details are causing you a problem
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Cloud92
Newbie
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Message 7 of 7

Re: Deleting MyBT account

It's not causing me any problems - as the account is closed, I just didn't see the use in having a MyBT account that I can log into. Thank you anway

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