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Anonymous
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Message 1 of 5

Deleting a closed account

I will be rejoining bt in next few weeks, I will be using my same email address which I had for the old account as my username, but I would prefer to have a fresh account, who do I contact to close /delete the old account. Regards.
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Moderator
Moderator
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Message 2 of 5

Re: Deleting a closed account

Hi @Anonymous Welcome back. Have you got your order placed already to return to us? If you have do you have your new account number yet?

If you want to use the same email address as before you can wait till you have your new account details we can then add this to the existing profile and delete the old account. 

 

Cheers

John

 

Community ModeratorJohnC
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Anonymous
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Message 3 of 5

Re: Deleting a closed account

Thanks John, I have my old account number which I need to close, if that helps, regards
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Anonymous
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Message 4 of 5

Re: Deleting a closed account

Dear John
I now have my new account details, let me know what you need so that I can use my previous email address with the new account. Regards
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Moderator
Moderator
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Message 5 of 5

Re: Deleting a closed account

Hi @Anonymous

Thanks for posting back!

The community isn't going to be able to help with this so you can send us over your details and we'll give you a hand from here.

Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.

Cheers,

Robbie

Community ModeratorRobbieMac
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