Signing up for BT Fibre has, without a doubt, been the most appalling level of service I have ever experienced in quite a number of years!
Long story short: When the groundwork engineers (eventually) turned up months after the original order, they laid trunking/tube from the underground connection to my house. Days later, BT come to pull the fibre cable through. However, this was unsuccessful due to the trunking. So: I’m left waiting and waiting for any form of communication about when the ground workers are returning. Why they can’t pull the cable through the patently obviously too narrow trunking is beyond me. But that’s not my decision.
The BT engineer who couldn’t get the fibre cable though the incorrectly installed trunking did actually complete the internal works and fit a box to the wall inside and out. He just couldn’t finish the job.
Contacting BT is absolutely diabolical. Go online to get a phone number. They text you a link. Go to the link and get another number. Call the number and get another link. Finally get through to someone… who can’t help…
Meanwhile, every day, the neighbours are all getting connected. Groundworkers installing them like no tomorrow.
I’ve raised 3 complaints. I then get an email to say the complaints have been closed! Completely against the code! I guess, as they can’t resolve it, they close it so it doesn’t look bad!
So, my question is: How can I cancel the order in its entirety so that I can forget this debacle and eradicate ‘BT’ ever actually existing? I’m happy to let them come and take the boxes away or do whatever is needed, but I don’t want anything to do with BT whatsoever in any of my personal and business life. I want them gone, cancelled and never have to speak with them again.
Thank you for your assistance.
