I bought a small business in July 14. The previous owners were customers of BT and duly informed them they had sold the business. I am NOT a customer of BT. . Imagine my surprise when I received a bill from them for advertising. I duly informed them that I did not want/ order or in fact knew anything about this. BT wrote back stating that I had signed a contract, which they couldn't produce and insisted I owed them the money in accordance with their terms and conditions.
Firstly, I did not authorise this listing in the phone book.
I was not aware it existed.
I did not sign any contract.
i did not see any terms or conditions
in fact I NEVER spoke to any member of staff from BT since starting my business.
they have since sent my"debt" to two debt collection companies.
I wrote to BT in JUNE and even offered to pay half as a goodwill gesture. They told me it would have to go to a manger for authorisation. I heard no more until today another debt collector contacted me.
I am at my wit send as it is a new business for me and this is extremely stressful. I cannot get though to BT. They tell me to go through the debt collectors. I call them and they refer me back to BT.
I have aver emailed them and told them to sort it. Enforce 1st of Sept or I am going to my solicitor, every social media site etc.
can anyone please help! A new business is hard enough without companies doing this.