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Applecart
Newbie
722 Views
Message 1 of 5

Did anyone else ever get charged £100 to switch names on their BT account?

I did !

We had a BT line at home for 16 years prior to changing the name on the bill from my mums initials to mine

( I always paid the thing anyways ), and B.T. insisted on charging £100 and giving me a new replacement customer number! At least I got to keep our phone number. That was back in 2007.

 

Has anyone else ever had that? I think it's really unfair, and 4 years on I'm still smarting about it.

It made no sense to me back then, and it still doesn't now.

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4 REPLIES
682 Views
Message 2 of 5

Re: Did anyone else ever get charged £100 to switch names on their BT account?

Yes - I had to pay £50 about 20 years ago when I divorced the ex-hubby to get my name put on the phone bill.

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ttyrie
Recognised Expert
666 Views
Message 3 of 5

Re: Did anyone else ever get charged £100 to switch names on their BT account?

£100 for 2 minutes work on a database sounds very steep Smiley Surprised

 

I'd dispute the charge with a written complaint to BT...

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everybodylovesjoe
Contributor
662 Views
Message 4 of 5

Re: Did anyone else ever get charged £100 to switch names on their BT account?

BT contracts are not transferable from one persons name to another. The charge is actually to cancel a contract early while in term, and then BT set you up as a completely separate customer with a new contract.

 

It would be a lot more convenient if it was possible to simply have the existing contract transferred into another persons name, but it's not a service BT offer.

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ttyrie
Recognised Expert
655 Views
Message 5 of 5

Re: Did anyone else ever get charged £100 to switch names on their BT account?

Did BT make it clear to you that the charge is made up of early disconnection fees and reconection charges?

 

Might be worth a complaint to BT to get it sorted without charge Smiley Wink

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