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C42
Beginner
176 Views
Message 1 of 2

Different names on bills v account

Hi

 

My mother in laws account details on line are correct, but she receives bills with the wrong initial on (her daughters initials). How do I change the bill initials, when the account name is correct.

 

Thanks

 

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SpiderPig
Aspiring Expert
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Message 2 of 2

Re: Different names on bills v account

Hi @C42,

The information on the bill would be the information which was provided at the point for sale and also the information used to complete the credit check. 

The information that shows within the BTID is just the information provided when setting up the BTID and anything can be used.

If it's just the middle initial that is wrong you could have the account holder call BT and have the initial corrected as a spelling mistake.

SP

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