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jmdwater
Beginner
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Message 1 of 3

Difficulties in closing my account

I moved house at the end of August and ordered BT broadband. The order was accidentally cancelled by BT. I decided not to go ahead due to frustration with BT and went to another service provider. After a number of phone calls BT agreed not to charge me the £90 cancellation get. Two months later I am unable I am trying to resolve billing issue. I want to pay the call charges I owe but not the cancellation fee. Despite several hours on the phone nobody can help by sending a correct bill. Tonight I have received a reminder with late payment charges. Just about spoilt my weekend and at the end of my tether! Does anybody know who can help!
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Distinguished Sage
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Message 2 of 3

Re: Difficulties in closing my account

I have asked a forum moderator to help you they will post their contact link here
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Moderator
Moderator
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Message 3 of 3

Re: Difficulties in closing my account

Hi @jmdwater,

 

Welcome to the community forum and thank you for posting.

 

I'll be able to help you with your complaint. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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