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Message 1 of 3

Difficulty reporting a bereavement to BT Customer Services via their email address.

Hi Can anyone help me please? I need a direct email address to communicate with BT about a bereavment and stopped direct debits. I am disabled want to communicate by email and not phone, or post or "chat". I found a link on the BT site allowing me to send information to BT via the web page but I find those confusing. I also want the reassurance of a keeping a copy of my email for my records. 

Thanks

Monica

 

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Moderator
Moderator
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Message 2 of 3

Re: Difficulty reporting a bereavement to BT Customer Services via their email address.

Hi @MonicaJ and welcome.

I'm very sorry to hear of your loss, please accept my condolences. I'll be happy to help you with this. I've sent you a Private message explaining how you can contact the forum moderation team. Check here: https://community.bt.com/t5/notes/privatenotespage. Just drop me over a reply with the details and we’ll take it from there.

Cheers

David

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Message 3 of 3

Re: Difficulty reporting a bereavement to BT Customer Services via their email address.

Hi @MonicaJ ,

I've dropped you a message so if you can reply to that with a suitable time to contact you I'll be happy to do so.

Cheers

David

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