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Message 1 of 18

Digital upgrade decision

I currently have BT for landline and Plusnet for Broadband.

BT have just informed me that I can no longer take landline and broadband from different providers due to digital upgrade and have offered me a deal of £27.99 for Fibre 2 plus £12 for Unlimited Minutes. 

Do I have any other options ?

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Message 2 of 18

Re: Digital upgrade decision

At those prices I would snatch their hand off.

You can't have broadband and telephony from different suppliers with Digital Voice, why would you even want to, far more expensive than a combined package.

Having said that, you could always use a third party VoIP provider if you want to keep your broadband with Plusnet 

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Message 3 of 18

Re: Digital upgrade decision

You have the same choices you have always had , the only choice you don’t have is to stay as you are .
What you have been offered by BT is new customer type pricing so in that respect it’s a decent offer , but you could chose to use whoever you like , obviously depending on if they service the area you are in and they can offer the facilities you need , but clearly you don’t have long to decide on something different.

I dare say that the price you have been offered by BT to supply the exact same things  as you currently have is much lower  than what you were paying for them individually to BT and Plusnet .

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Message 4 of 18

Re: Digital upgrade decision

Thanks.
Can I use a different provider for Digital Voice + Broadband if I find one that is cheaper?
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Message 5 of 18

Re: Digital upgrade decision

No, why on earth would you want to …..the only way you can have a separate account for your telephone service is to use a standalone regular VoIP provider and a standalone broadband service, FWIW , Digital Voice is BT/EE’s proprietary telephone service , unfortunately its like vacuum cleaner manufacturers calling their devices ‘hoovers’ , when Hoover is a brand , DV isn’t really the generic term for VoIP but a few other providers call their telephone DV , those that can provide a telephone service with their broadband.

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Message 6 of 18

Re: Digital upgrade decision

Thanks. So I can go elsewhere for a broadband plus landline package if I want to.
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Message 7 of 18

Re: Digital upgrade decision

As has been said, DV is BT's version of a digital phone service.

Other providers now offer similar but under different names.  For example, Sky's offering is "Sky Talk" and you can take their broadband only or their broadband + Talk.  What you cannot do is take Sky's broadband + BT's DV or BT's broadband + Sky Talk.

Edit:  Yes, as @iniltous says below, you can get broadband and a separate VoIP service.  VoIP (Voice over Internet Protocol) is the generic name for a digital phone service, and some companies do provide this as a separate service through a box plugged into the hub.  For example, Vonage.  They do not provide their own broadband, however.  That would have to be a separate provider.

Hope that makes it a bit clearer.

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Message 8 of 18

Re: Digital upgrade decision

If what you want is the absolute best value, which is odd given that you have been paying way more than necessary by using  separate providers for (presumably) decades then Yes  , contact whoever you want to use ,( beware not every broadband provider offers to bundle telephone services with their broadband ) , and let them arrange the switch , that’s if you want to have the same provider for both , just  not BT  , otherwise pick a separate Voip provider , purchase the extra equipment ( if it’s needed often a special VoIP phone , or ATA is required with these type of independent VoIP suppliers ) and then pick a standalone broadband provider and contact them both separately, have in mind this may result in a break in service if they don’t migrate you from BT and Plusnet in the correct order and with sympathetic timescales.


TBH , given the obvious resistance to change you have shown so far ( as witnessed by being on a shared metallic path facility product not actively marketed for decades) it’s a little weird to not simply take what’s on offer as it’s clearly the easiest thing to do , and it’s at a decent price , but that’s up to you.

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Message 9 of 18

Re: Digital upgrade decision

if you decide to go with another ISP then you need to  check you are not still in contract with plusnet otherwise you will have termination penalties



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Message 10 of 18

Re: Digital upgrade decision

"the obvious resistance to change you have shown so far"
You do realise that some of us live in areas where the "metallic pathway" has been the only option until very recently?
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