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Beginner
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Message 1 of 5

Direct debit

Hi, I cancelled BT and we were disconnected on the 26h March, I had a final bill, and when it was taken out of my account I cancelled the direct debit, I have now had an email from bt asking why I have cancelled, and to call them about it. I should not have anymore more money to pay them so I don't understand why they are emailing me about this?

 

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Direct debit

This is a customer help customer forum. Your post does not go to BT

phone 150 then billing and see if they can clarify



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Beginner
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Message 3 of 5

Re: Direct debit

I am still a customer, asking for help in the customer forum.........

never mind, thanks.

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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: Direct debit

@Debz10 

This explains the purpose of this forum

https://community.bt.com/t5/Announcements-Guides-Community/BT-Community-User-Guidelines/td-p/1375043

There are moderators who will intervene where it cannot be resolved any other way, but they are very busy dealing with vulnerable customers at the moment.

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Recognised Expert
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Message 5 of 5

Re: Direct debit

If you've got nothing to pay, there'll be nothing to worry about, it will be an automatic email sent by the system

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