Hi, I cancelled BT and we were disconnected on the 26h March, I had a final bill, and when it was taken out of my account I cancelled the direct debit, I have now had an email from bt asking why I have cancelled, and to call them about it. I should not have anymore more money to pay them so I don't understand why they are emailing me about this?
This is a customer help customer forum. Your post does not go to BT
phone 150 then billing and see if they can clarify
This explains the purpose of this forum
There are moderators who will intervene where it cannot be resolved any other way, but they are very busy dealing with vulnerable customers at the moment.
If you've got nothing to pay, there'll be nothing to worry about, it will be an automatic email sent by the system