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Susiesbits1
Beginner
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Message 1 of 3

Disconnected after being given more time to pay on Web chat!

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I contacted Web chat speaking to Tanaya on the 16th June. She told me that I could be given more time to pay provided I pay £100 towards my bill which I did. She then gave me an extension until 5th July to pay the outstanding £231. I was very grateful. However. I have woken up this morning, 20th June to fi d ALL my services disco nected including my mobile.

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pottyperson
Distinguished Guru
Distinguished Guru
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Message 2 of 3

Re: Disconnected after being given more time to pay on Web chat!

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Welcome to the forum. I'm asking the moderators (BT staff) to look into this for you and they will post contact here later.

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JohnC2
Moderator
Moderator
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Message 3 of 3

Re: Disconnected after being given more time to pay on Web chat!

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Hi @Susiesbits1  welcome to the forum and thanks for posting. I'm sorry that your services have been restricted after you had agreed on a payment plan with us. If you are in a hurry to get reconnected urgently you would be best to call customer services. If you have and still require our help please post back and let me know and we will be happy to help you further.

Cheers
John

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