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Burnsey186
Beginner
218 Views
Message 1 of 3

Disconnected during CV19

Disgusting that BT are disconnecting people at such a time when a world wide pandemic is going on, because people have fallen behind with their bills due to unforeseen hardship and having to make priority calls obo their families. 
What makes this even more difficult and bitter is that this now prevents many people maintaining contact with their family and loved ones who may be suffering from illness

due to CV19 like myself. You’d expect better from a multi billion £ company. But greed never diminishes. 

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2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage
187 Views
Message 2 of 3

Re: Disconnected during CV19

BT were not cutting customers off or taking any action until June if their bill was due after about 25 March  if you had a bill outstanding prior to that date you needed to phone to discuss payment plan



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DavidM
Moderator
Moderator
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Message 3 of 3

Re: Disconnected during CV19

Hi @Burnsey186 and welcome.

I'm sorry you have cause to complain. @imjolly is correct. If you have any questions or issues with your bill your best bet would be to contact 0800 800 150.

Cheers

David

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