But I wish to clarify on a few things,
1) Would I be able to be entitled to any bill reduction in the loss of service or form of compensation in terms of inconvenience, excess mobile data etc. You can claim compensation as per this link. It however does not amount to much.
2) Would it be worth going through all this hassle when I'm going to be moving out on the 9th Feb. Only you can decide that.
3) How has this been allowed to happen on the terms i had cancelled a home move order and not the cancellation of my BT services such as Infinity, Calls and TV. When you order a home move you are actually canceling your service at your "old" address and requesting a "new" service at your new address hence why your services were stopped. Obviously your request to cancel the home move was not actioned by BT and the original home move request went through.
I have tried to ask these questions but apparently BT are still providing a service as I can log into a BT WiFi hotspot - but there is only one which is further down the street and obviously cannot stand outside that house just trying to get emails etc. BT can not class your access to BTWifi as providing a service. If you did not live near a BTWifi hotspot, which are supplied by BT customers, you would not even have that.
I hope someone can look into this, if not provide some advice.