Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
I can understand how you feel and after suffering the same problems and ridculous so called customer service for the last 4-5 years have decided to switch supplier. This is after more than 40 years with BT/GPO. Customer loyalty and satisfaction is no longer a consideration for BT and I feel they should change the name as they do not now represent anything I consider to be British.
You have only been posting on the forum since yesterday, and as Keith said in his reply the mods normally take up to 3 working days to reply.
If you did complete the'contact mods' form you would have received a reference number on your screen immediately that the form was sent. Even if your message is now missing, email/pm/contact the mods again and quote that reference number because the information will be on file.
If you have contacted the mods in any other way, or inadvertently not completed the form correctly just use the link in Keiths message to contact them again.
Why must I yet again complete forms and contact BT care? Going through the ordeal I have it's now up to you to look into my case and offer me a cancellation of contract without charges. I am not interested in anything else. My ref is : xxxxxx-xxxxxx