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Juliette985
Newbie
278 Views
Message 1 of 2

Disputing engineer call out charges

I need to find out how to dispute an engineer call out charge of £129.99. We did all the checks that BT reccommend before booking an Openreach engineer and when the engineer did arrive he replaced the master socket. As I understand it that does not qualify for a call out charge (we had not damaged any equipment of wiring, neither inside the house nor outside). The engineer was very non-committal at the time over whether we would be charged or not, his words were 'I just do the work, not the billing.' HOw do I get a copy of his report and dispute this?

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1 REPLY 1
Distinguished Sage
Distinguished Sage
277 Views
Message 2 of 2

Re: Disputing engineer call out charges

Call BT on 0800 800 150 and tell them what you wish to complain about and they will put you through to the correct department.

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