I've finally made up my mind to leave BT for a much cheaper broadband deal with their competitor.
I've been with BT since broadband was introduced in the UK, so I don't actually know what happens when I initiate the switch. Shall I expect BT to make an offer to keep me as a customer (as it sometimes happens with mobile providers) or is it something completely unheard of?
The reason I'm asking is that the only thing I'm not happy with is the price (I have Superfast Fibre 2 Unlimited), if there were any possibility to cut it from £59 down to ~£30, I'd rather stay, to be honest, I'm not so keen changing things unless it becomes necessary. [The competitor does not charge for the Line, which I don't actually use for the phone calls, it's all mobile now].
Solved! Go to Solution.
Phone 0800.800.030 and you should be able to negotiate a better deal.
using the number supplied by @gg30340 you should be able to negotiate a cheaper deal that your renewal cost but not as low as the figure you quote for being a new customer to another ISP new ISP customers always get better deals and cheapest way for a broadband package is to switch ISP everytime you contract comes to an end
just make sure your street cabinet is still accepting orders for FTTC otherwise you will lose your fibre connection and join the waiting list
>just make sure your street cabinet is still accepting orders for FTTC
Hmm, how am I supposed to do that? And wouldn't "the other provider" just re-use the existing line?
Their Post Code+Phone Number check shows that Fibre broadband is available for me.
I'll try calling them to see what they can offer, anyway...
to check availability enter phone number here https://www.dslchecker.bt.com/adsl/adslchecker.welcome
when you change providers your existing connection is terminated not transferred so should there be a waiting list on your street cabinet then when your connection is terminated it is immediately given to top of waiting list and if no further connections available you will join the waiting list
As you have negotiated a better deal using phone number supplied that is a job well done for small amount of effort