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ploppy
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Message 1 of 14

Do I Need BT Halo 2?

Just had an email saying my broadband is up for renewal and it's "offering" BT Halo 2.  I'm currently on fibre (have been for 5 or 6 years), regularly get 60Mb/s speed and it's as stable as a very stable thing - except for HH5 automatically rebooting periodically (used to be every other Monday, then it was every other Friday, now it may be doing it during the night because I haven't been interrupted for a while).  The house is pretty small so wifi reaches everywhere.  What exactly is BT Halo 2 offering me?  Do I need it?  How do I NOT accept it, because following the link in the renewal email doesn't offer me an alternative?  Can I get my broadband renewed for cheaper than BT Halo 2 if I stay as I am?  I certainly don't need a "tech expert" to visit.  I have a hankering for a newer hub than the HH5 though - just because.  I'd call customer service, but, well, you know...

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13 REPLIES 13
imjolly
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Message 2 of 14

Re: Do I Need BT Halo 2?

if your connection is good and stable and you have no wifi problems then you don't need Halo 1 or 2

you can phone options team on 0800800030 and see what you can negotiate to renew your contract.  If you don't like offer don't accept and try again in a few days



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ploppy
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Message 3 of 14

Re: Do I Need BT Halo 2?

Thanks. I will call at some point - when I have my ducks in a row. Any advice re Smart Hub 2? At one point I was looking at 3rd party modem/routers because of the HH5 periodic reboots but I couldn't find one that people were 100% happy with. Is a SH2 worth getting to replace the HH5 (especially if it's free)? I mean, it's much newer so has to be better, no?
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licquorice
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Message 4 of 14

Re: Do I Need BT Halo 2?

No

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SuperFlyGuy
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Message 5 of 14

Re: Do I Need BT Halo 2?

Slightly off topic, but I don't understand all the hate for the SH2. I'll admit that until recently, when we moved to a Halo package, I have always used my own 3rd party routers (Asus), but the SH2 with a WiFi disc downstairs has been rock solid, with no reboots or loss of connection.

I think out of all of the current ISPs, BT's SH2 is probably the best of the bunch.
Anonymous
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Message 6 of 14

Re: Do I Need BT Halo 2?


@SuperFlyGuywrote:
Slightly off topic, but I don't understand all the hate for the SH2. I'll admit that until recently, when we moved to a Halo package, I have always used my own 3rd party routers (Asus), but the SH2 with a WiFi disc downstairs has been rock solid, with no reboots or loss of connection.

I think out of all of the current ISPs, BT's SH2 is probably the best of the bunch.

I agree with you. I too only ever used 3rd party routers but have been very impressed with the SH2 and the one disc downstairs. Touch wood it's been rock solid so far.

licquorice
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Message 7 of 14

Re: Do I Need BT Halo 2?

The SH2 is absolutely fine unless you want to use different SSIDs for the 2 wifi bands or use a different DNS server or any of the other features that third party routers provide and the SH2 doesn't.

Anonymous
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Message 8 of 14

Re: Do I Need BT Halo 2?


@licquoricewrote:

The SH2 is absolutely fine unless you want to use different SSIDs for the 2 wifi bands or use a different DNS server or any of the other features that third party routers provide and the SH2 doesn't.


That is correct 😀

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ploppy
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Message 9 of 14

Re: Do I Need BT Halo 2?

Really?  I've always given different SSIDs to the 2.4GHz and 5GHz bands, starting when Macs had a problem if there was a shared SSID.  I doubt that's still an issue but I haven't changed.  Seems like a backward step.

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licquorice
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Message 10 of 14

Re: Do I Need BT Halo 2?

Well you won't be able to with an SH2, a big bone of contention but BT think they know best.