I’ve had a similar email the other day as soon as i got upgraded to the 4K pack. Nowhere in the email does it point blank say i need to return it nor does it mention a charge. nethertheless, the request is initiated on basis of “promotion change” and there’s a notice buried away on my now closed case for the 4k upgrade/new kit. saying i have a month to return it and a date.
Ive been with bt 3 years. 16 months ago i had a replacement 1080p box because the first one was faulty. Because if this i’ll be calling up tomorrow to categorically have them confirm i don’t owe them a box & leave a note on my account to cover myself. i’ve paid BT for my new 4k box so it’s definitely not a swap deal or similar. very confusing and without this forum, i wouldnt have known i own the box.
Thanks for the info. My 1st generation Youview box has completely died. BT are sending a replacement, free of charge to replace the one I paid for years ago as I'm still in contract.
I wont return the box as I will spend time with my grandkids taking it apart, they enjoy the techy sort of stuff and then I'll dispose of the box responsibly at our local recycling centre.