<p>From 31 October 2024, BT Cloud has <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">closed</a> and all data will soon be deleted.</p>
I have an existing BT phone line that hasn't been used for quite some time & have just joined BT to have broadband etc.Could it still be used,or will i have to have an engineer,as BT could maybe run a test on it,to see if it works or not
Welcome to this user forum for BT Retail phone and broadband customers.
Openreach will complete any network routing to your property and test the line. If a master socket is detected then no visit needs to be made, however an appointment is built on the system just in case a visit is needed. This job is cancelled if activation is successful.
