BT have over 6 million customers. The ones who post on a forum, as you have, generally do so because they have a problem. Very few people come to a forum to say that everything is rosy and BT are great.
While it is annoying and understandably a frustrating experience when things do not go right I don't think BT do it deliberately.
There is no doubt that BT Customer Service could be improved by such things as better communication with the customer when things do go wrong and a better standard of training for their front line help desk amongst other things, which would go some way to taking the annoyance and frustration out of the customers experience.
Personally I have had only one or two problems during my many many years with BT and these problems were sorted out very quickly when I contacted customer services so it is not always bad.
Before you make up your mind which ISP to go with perhaps you should look onto the other ISP's forums to see what is going on there. I suspect you will find the same moans and groans as on this forum.
gg30340 is BT customer like you and does not work for BT.
I am really sorry to hear that you have been left without service. I would like to take a look at your order to see why its been delayed. Please send me in your details using the "Contact The Mods" link found in my profile.
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As has been pointed out I am a BT customer and while not brown nosing BT I have had no problems with them but I guess in your eyes I am not allowed to say that because you have had problems therefore there can not be any happy customers.
Oh and your arithmetic is wrong, try again and just to show I am not as rude or angry as you I do hope you get your problem sorted out.
Not sure jf you have come to the forum in the hope of getting problem fixed without the frustrating calls to India but assuming you have then accept the forum mod offer of assistance and get your problem fixed. If you have read through some of the posts then you will see the number of customers that mods help
if you just want to rant then feel free just it will not help fix your problem - completing mod email will. Your choice