Last week I agreed a new contract with BT for my phone and boradband. I got the usual acknowledgement from BT from their special pohone number 60157, which showed my new contract number.
Today I get this text message which has me worried. It wants a reply to 3 service satisfaction questions. It doesn't give any personal ID as confirmation. It is from a standard mobile number. I've searched the number and am bombarded with results of all the times this number has been searched, but no useful results.
So, is it SPAM? Or is it BT, in which case they should know better.
Solved! Go to Solution.
I chatted online with BT. The outcome is that they do not have a record on my file of having sent this text, and confirm my suggestion of reporting it as spam.
Done that - sent to O2 SPAM REPORT on 7726
Please, BT, do not communicate to customers in this way.
Couldn't agree more; you can stop them but the means is a bit below the surface (surprise, surprise).
Log in to MyBT > Settings (third line down) > Profile > Edit marketing preferences (right of grey block a few lines down) > do the necessary. While there, you can also block emails, phone calls and snail mail, which is why I never get bothered by BT marketing junk; you can also prevent your data being purloined for automated decision-making.
Tellingly, a note at the bottom says that not specifying a preference will be taken as consent to bother you. Not what we should see from a grown-up company in the current climate.
Currently trying to help a friend who is getting regular calls from "BT" and cannot find the ability to Edit Marketing Preferences in the Profile section of her account, or indeed anywhere in her "My BT".
I have found a GDPR form you can complete and submit, from a link within https://www.bt.com/privacy-policy/ so I have completed that and submitted it.