Received the email saying that my Anytime plan @ £8.09 will increase by £4.50 in Sept, and suggesting that Anytime 700 mins might be more suitable. My contract ends in December. Called BT and was advised that if I changed my calling plan whether online or by telephone I would automatically be put on a new 24 month contract, I certainly don’t want that. Does anyone know if this is correct please?
There are 2 options, a new calling plan with a contract and a new calling plan without a contract, so you're not forced to renew if you don't want to.
Thank you Richie - how do I go about changing the calling plan online without renewing my contract? The telephone adviser knew nothing about this
If you have unlimited anytime calls as an addon, you can move to the £7 - 700 minute plan without it renewing the contract, if you can't find the option online, ring the number on the email you've received
Thanks Richie, however if you can find the post I have just put on under my question “ Change calling plan without a new contract” you will see that BT have just confirmed that although my Anytime is an add-on changing to 700 mins would definitely start a new contract - annoying.
I phoned BT yesterday to changed my calling plan after receiving the email about the £4.50/month price increase for the Anytime Calls package. I too was told that this would necessitate a new 2 year broadband and phone contract. As my contract renewal is due in October I was happy to 'negotiate' a new deal and changed the calling plan to the 700 minute / £7 per month deal. (Way more than I need but cheaper than PAYG at BT prices.) Having finished setting up the new contract I was then told that the calling plans are add-ons and not subject to the 2 year contract term!!! All very confusing but I am fairly happy with the new arrangement which will cost a little less than I am currently paying.