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suzie44
Aspiring Contributor
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Downgrading BB and cancelling YouView help

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My contract finishes on 23 Nov 2016

 

We have got BT TV Entertainment Plus for £10.00 with a discount of £3.00

 

We have got Unlimited BT Infinity 2 with a top download speed of 76Mbps.

 

The thing is I have read so much online that I am now confused what to do for the best, here is what we need advice on.

 

1. The top BB speed we get is 30 Mbps so we want to downgrade to the Infinity 1 with up to 52Mbps.

 
2. We don't watch much if any of the extra channels on Entertainment Plus so we want to cancel that.

The only problem is my husband watches BT Sport will we loose BT Sport if we cancel Entertainment Plus? He watched BT Sport on the computer with the Infinity 2 package before we got Entertainment Plus.


3. Will BT want the YouView box back and do I have to wait until my contract finishes to make these changes or can I do it now?

 

Thanks for any help

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Downgrading BB and cancelling YouView help

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The BT YouView box is yours to keep, provided you finish the contract.

 

You can re-negotiate a new deal by calling BT UK customer options on 0800 800 030.

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suzie44
Aspiring Contributor
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Message 3 of 3

Re: Downgrading BB and cancelling YouView help

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Thanks for your help
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