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Message 1 of 3

Due a refund but have cancelled my Direct Debit

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Hi,

I have recently switched from BT and have had the last portion of my final bill credited to my account, the issue is that I removed my Direct Debit as I wasn't expecting to be billed and then refunded. Now when I go to add a Direct Debit I get the below error message. How can I go about setting this back up or having a one off method of receiving the refund (cheque in the mail?)

Joshhodgetts_0-1677517182868.png


Thanks all.

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Message 2 of 3

Re: Due a refund but have cancelled my Direct Debit

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Hi @Joshhodgetts and welcome to our community.

Thanks for posting about the refund. As you've cancelled the direcet bedit the refund will be sent as a cheque to your last billing address (unless you've asked for it to be sent elsewhere).

Cheers

David

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Message 3 of 3

Re: Due a refund but have cancelled my Direct Debit

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Awesome, thanks for the quick reply!