Duplicate Equipment Return Bag

[EdLander]

I recently had a replacement SH2 router.  There was a prepaid Shipping Slip inside the box and I used it to return the old router.  I have tracked that and it shows the package received by BT Returns on 11/02/2022.

Since then I received a second Return Bag which I hope BT are not expecting back otherwise my account will always show the Equipment needs to be Returned.

How can I get my account information changed to show that the Returned Equipment has been received?

Thank you.

[-Richie-]

When you returned it, the Post Office would give you the tracking reference, keep hold of that until you get confirmation the old hub was returned.

It does sometimes take a while to update, once the warehouse receive it, they check for damage and then update the system which shows the equipment is returned, as it's only been just over a week there's plenty time so don't worry 🙂

[EdLander]

Thanks. I'm not worried but if I do not want get a charge for non-return.

[-Richie-]

---

@EdLanderwrote:
Thanks. I'm not worried but if I do not want get a charge for non-return.

---

You'll get several reminders before any charge is raised, even if it was raised it would be refunded automatically or manually if returned within 2 years of any charge being applied.
You'll also get an email to confirm it's received as well.