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Early Termination Charges

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Hi,

I am in the process of moving away from BT and am struggling to get a clear answer from anyone at BT. I understand that there are early termination charges to pay and I have already cancelled my tv services. I would like to do the same for my broadband but the lump sum is too much to pay. Does anyone know if these can be paid in installments? I have tried the live chat team and the value team and noone seems to be able to give me a clear answer.

Many thanks

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Message 2 of 2

Re: Early Termination Charges

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Hi @Linzieross14,

Welcome to the Community and thanks for posting.

I'm sorry that you have struggled to get a clear answer when you have contacted us via phone or live chat. 

We don't offer an option to pay cancellation charges over instalments and we require the full payment within 30 days of the final bill. 

Sorry that this is not the answer you had been hoping for.

Matt 

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