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Aspiring Expert
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Message 1 of 3

Early termination charges?

After the price increase I phoned to make sure I could leave penalty free. Yes I can leave I was told.  So had a look around for other providers and decided on talk talk, I phoned BT just to make sure no charges once again, and yes no charges so I placed the order.

 

Order no sooner place when I get the following email.

 

As you're still within the minimum term of your contract, you'll need to pay a charge for each month you've got left. We expect this to be £307.74 by the time you move. 

You'll also need to pay: £65.00 for BT broadband equipment charges

 

So what do I do now? Told one thing and they whatever they want anyway.

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Highlighted
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Message 2 of 3

Re: Early termination charges?

Ring in and dispute it or register a complaint.
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Aspiring Expert
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Message 3 of 3

Re: Early termination charges?

If you left mid contract for no reason, you would pay a termination charge and £65 for the router, but because you are leaving because of the price rises, you don't pay either.
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