We have recently moved our enderly parents (late 80's) down from north yorkshire to south yorkshiure so we can support them better. BT were informed of the house move a couple of weeks before they moved on the 29 of Oct and they were informed that they would have to wait for a full fibre ONT box to be fitted by open reach as they have withdrawn the FTTC option from this area. The prevous owney of the bungalow who sadley passed away was with EE FTTC but I think the services had been terminated for a while when property was on the market.
When they moved in I set up their hybrid connect box and BT router so they had basic internet for email and shopping while we wait for open reach to fit full fibre which we now been told wont happen untill at least the 17th of DEC.
Unfortunaley for some reason when BT were informed of the house move the decided to recontract them from their old Halo 3+ FTTC they were onto fibre 1 FFTP and also switch there two mobile sims over to EE in the process.
This resulted in the Hybrid connect service being canelced so it stopped working after a week.
They then had to wait a week for a free mini hub to be sent so at least they have basic internet again.
Then both there mobiles stopped working and can't be reactivated as their number have been moved over to EE even though no new sim cards were ever sent out.
They are both in poor health with poor mobility and ongoing health conditions so we have just registered them with a new doctors and the hospital down here all using their BT mobile numbers and now no one can get in touch.
BT told us to drag them both to a EE shop to get them to issue us the sim cards to withtain the numbers. Waist of time EE could not find any details on there system. Called BT again some EE simcards were ordered after setting up a DD with EE and 3 working days later they arrived with their old numbers already assigned. Put them in their phones neither of them would get service. Called BT put through to EE had to make a CC payment as the DD hadn't been taken. Messing about restarting phones trying other phones still wouldn't work. Then they said they we would have either pop into a shop (no way tried that once) or he could send 2 new sim cards but we would have to pay £1.50 each for the postage (which I nearly lost my Shxxt over). But after speaking to their manager they didn't charge in the end. We are now waiting for some more sim cards.
My father inlaw was not email details of a new contract after he called about the move.
