Hi @Bear75
Welcome to the BT Community and thanks for your post!
I am sorry for the problems you're having getting in touch with us. I completely understand your situation and that you suffer from a hearing impairment.
Can you post back and give me a brief understanding of what it is you need help with please? We should be able to help you from here.
We'll need to go through some validation and security with you but we can do this over private message on here if that works for you?
Post back when you can spare a few minutes and we'll take it from there.
Many thanks,
Robbie
@Bear75 wrote:
It's says I've got 2 account number when I go to sign in and being a new customer it's not me in to claim my gift. Many thanks for your help
Many thanks for getting back to me so quickly @Bear75
That's something we can definitely help resolve for you from here 😊
I am sorry for all the hassle up to this point. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages
It may take us a day or two to pick this up as we deal with cases strictly in turn as we receive them. Don't worry, we'll fix everything for you. Please include as much info as possible when you reply to my message.
Thanks,
Robbie
