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A1944
Expert
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Message 1 of 12

Email from BT about end of contract

I have had an email from BT which starts:

"Hi,

Your current broadband contract with us is ending soon.

To review your new broadband option, simply follow the steps below:"

I have looked at it and it offers me nothing new that I want, so I don't really want bother with mucking about with it in case it upsets something.  If I do nothing, will it just carry on as now, or do I risk losing my broadband connection?

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Distinguished Sage
Distinguished Sage
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Message 2 of 12

Re: Email from BT about end of contract

It will just carry on.

I was not aware that BT send out these messages, so it may be a phishing attempt, so do not enter any login details.

Distinguished Guru
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Message 3 of 12

Re: Email from BT about end of contract


@A1944wrote:

I have had an email from BT which starts:

"Hi,

Your current broadband contract with us is ending soon.

To review your new broadband option, simply follow the steps below:"

I have looked at it and it offers me nothing new that I want, so I don't really want bother with mucking about with it in case it upsets something.  If I do nothing, will it just carry on as now, or do I risk losing my broadband connection?


Sounds dodgy as Keith says.

"Hover" over the relevant link and see is it actually goes to a BT site. The email might include correct links, but if there's one that says to click here - it might well be a scam site.

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A1944
Expert
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Message 4 of 12

Re: Email from BT about end of contract

Well, I did wonder.  The email contains a web address starting bt.com/myoptions which, if I type into my browser (rather than click) does take me to what appears to be a BT page entitled "Broadband offers" and with the main headline of

"Your broadband discount is ready for you. It takes just minutes to activate your offer and update to a faster broadband."    However, the quoted average speed in the "offer" is what I am already getting, hence my lack of interest.

Also, in the head of the email are the last 4 digits of my BT account number and my BT Id, both of which I recognise. 

Any further thoughts?

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Distinguished Sage
Distinguished Sage
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Message 5 of 12

Re: Email from BT about end of contract

if your contract is due to expire you go on to a rolling monthly contract but all your previous discount is lost and you revert to full monthly package cost    if you want to renew and see if you can get a better deal phone 0800800030



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A1944
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Message 6 of 12

Re: Email from BT about end of contract

As far as I am aware, I am already on the full cost with no discounts.  I have been using FTTC broadband with BT for about 8 years.  All the offer says about costs is that I would not pay more.

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Distinguished Guru
Distinguished Guru
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Message 7 of 12

Re: Email from BT about end of contract


@A1944 wrote:

As far as I am aware, I am already on the full cost with no discounts.


If so, you're almost certain to be paying more than you need to. Best option is to call 0800 800 030 and see what they can offer; it would usually be an improvement but you might be able to get even more with a haggle. There will be a fresh minimum term but I doubt that would bother you in view of the length of time you've had the service.

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A1944
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Message 8 of 12

Re: Email from BT about end of contract

Yes, you are probably right pottyperson and I appreciate your concern. 

However, my life is so full of hassle already (I am 75 and full time sole carer to a disabled 91 year old) that I just don't fancy trying, unnecessarily, to open what could turn out to be a can of worms. 

I am happy with what I have and at its present price, so as long as I will not lose that, I would prefer to leave well alone.

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Moderator
Moderator
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Message 9 of 12

Re: Email from BT about end of contract

Hi @A1944,

The email does sound genuine. If you'd like to be 100% sure I can have one of my team check your account for you and see what sort of deals we have. Just let us know.

Thanks

DanielS

Community ModeratorDannyS
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iniltous
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Message 10 of 12

Re: Email from BT about end of contract

I'm sure Ofcom recently decreed that providers have to tell their customers when the minimum term of a contract is about to expire ( or presumably tell customers that are already out of any minimum term) presumably because many were on discounts that end when the minimum term ends.

As people move onto a rolling 30 day notice , it's quite often with a significant increase in cost ( usually to the 'list' price ) , and although the user is free to leave without any ETC ( early termination charges) if they decide they could get a better deal, they may have paid 'full price' for many months before they noticed they were outside the minimum term and were paying more than previously ( in the past it would have been upto the customer to make a note of the expiry date of the discount or minimum term)
Obviously if you are happy to continue paying what you do now , then no action is needed, but as others have said , you could save money if you were prepared to commit to a new minimum term and negotiate the price with BT.

If the offer price on your account is the same as what you are currently paying, then there is no point committing to a new minimum, after all what's in it for you, but usually discounts or inducements are offered in return for committing to a new term, so consider that their opening offer, if you did decide to haggle.

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