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The equipment charge applies if you cancel your contract before the end, as its a deferred charge. It does not matter if you return your equipment, as BT only scrap it under the WEEE Directive.
Paragraph 17 onwards
Many thanks Keith
I had agreed previously with technical support and cancellations departments (it took over a month of phone calls) to waive the termination costs. I need to speak to someone as to my understanding, this would have been waived under the agreement due to it arising from a failure to fix the line.
Would you be able to confirm the option team's number so I can telephone them? The reason I ask is because it usually takes me several calls to several departments before anything is registered your end at BT.
I have spoken to someone from Options team, they emailed the person dealing with my return/cancellation and I was promised that my final bill will be refunded.
I can still see that this is not removed.
Can someone please help me get the message across as I cannot seem to be able to make anyone understand a very basic message - I HAVE CANCELLED, DO NOT CHARGE ME PLEASE.
Can you help please?