@kinetic747wrote:
If you don't mind me asking who are you with now?
If that was aimed at me, BT until 9th November. We're probably pushing the envelope of discussing other providers but I'm happy to continue by PM.
@kinetic747wrote:
My daughter and dad are both with Vodafone without issues, but they haven't had to phone CS yet.
I think that's the critical thing. Anyone can provide great service when it's working. The question is what happens when it doesn't? BT/Plusnet were always mid-price with mid-level support. Now they're pushing towards the premium pricing of the likes of Zen, while the CS/support spirals ever downward. The final straw for me was them laying off the Moderators. The last chance to have a sensible conversation about an issue & a high likelihood of it being resolved. In fact it was Mod intervention that got me a reasonable renewal in 2022, after the usual "We couldn't care less if you leave from "retentions".
To me there's no longer any distinction between BT/EE/Plusnet & the bargain basements likes of Now/Vodafone.
