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sethompson84
Beginner
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Message 1 of 10

End of tether

I have now contacted BT multiple times about the fact that my new landline is still not working. The broadband is also not working properly

They keep telling me they will send an engineer when I call. I have now waited 3 different days, no engineer but when I go online it says engineer has visited!

my landline and broadband STILL not working! 

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9 REPLIES 9
CJT80
Recognised Expert
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Message 2 of 10

Re: End of tether

@sethompson84 

This is a customer to customer support forum.

Do you know if a engineer/fault has been raised?

You can check this in your account online.

 

Kind Regards
CJT80
Say thanks by clicking the Thumbs Up icon. Have I resolved your issue? Click "Mark As Accepted Solution"
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sethompson84
Beginner
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Message 3 of 10

Re: End of tether

Hello

yes I’m aware of that, this was a last resort really.

An engineer has been arranged several times, meant to visit today and againdidn’t appear, I went on to the online tracking and it says engineer has visited and problem fixed, but it’s not. No engineer visited.

I work for NHS and do telephone clinics which I’m meant to do from home 2x per week, but without a landline and functioning broadband I can’t do this.

Can anyone advise who I need to speak to other than the call centre as this cycle will continue!

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 4 of 10

Re: End of tether

What broadband package did you order, as it may be worth doing a few checks, as its normally self install, without any visits, unless the installation fails?

What date were you told that the service was now active?

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sethompson84
Beginner
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Message 5 of 10

Re: End of tether

hello

thank you for your reply

service was active mid November, not worked. We have done all the self install and checks etc, several times before contacting BT and every time we have called BT the guys have checked again and there is a fault. 
we think it’s maybe to do with the new socket, hence the need for engineer

 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 6 of 10

Re: End of tether

@sethompson84 

What does your master phone socket look like?

 

Keith_Beddoe_0-1577035081757.jpegKeith_Beddoe_1-1577035100602.jpeg

 

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sethompson84
Beginner
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Message 7 of 10

Re: End of tether

Hi 

looks like number 2 called ‘master socket 5 c’

s

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 8 of 10

Re: End of tether


@sethompson84 wrote:

Hi 

looks like number 2 called ‘master socket 5 c’

s


Have you removed the front section, and plugged a phone into the test socket behind, to see if you get dial tone on your phone?

This picture shows the correct way to test, using the test socket.

 

nte 5c testing from test socket.jpgNTE 5C Test socket check

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Pedigree500
Contributor
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Message 9 of 10

Re: End of tether


@sethompson84wrote:

I work for NHS and do telephone clinics which I’m meant to do from home 2x per week, but without a landline and functioning broadband I can’t do this.


If your employer is requiring you to work from home and you can't get a working landline then you need to get your employer to provide you with a mobile phone and a 4G router.

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StuartH
Moderator
Moderator
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Message 10 of 10

Re: End of tether

Hi sethompson84

Had you any luck when trying in the test socket? 

I've sent you a private message asking for some further details to see if we can help resolve this for you.

Thanks

Stuart

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