Equipment Return Address Post Code Question

[CanardNoir]

I've sent a BT Disc back using the return process (big bag and postage label).

The address on the label was "BT Returns, Scottish Distribution Centre, SDC, XX50 5NN."

I wanted to make sure the kit arrived so I wouldn't have to pay £50. I tracked the package on the Royal Mail website. It says they delivered it on Sunday, 1st June. In order to see (and download) proof of delivery you have to enter the post code of the delivery address. When I key in "XX50 5NN" the website tells me "Access Denied."

It does look like a weird post code but that is what the label said. Does anyone know the correct post code so I can get my proof of delivery?

Thanks,

James

[imjolly]

it can take BT a few weeks to register receipt but you can try billing message now and they may be able to help although I think might be bit to early for BT records

https://www.bt.com/help/contact-bt/account-and-billing/broadband

[CanardNoir]

I will certainly do that but in the meantime I'd be interested to know why BT use a post code that the Royal Mail say isn't valid.

It might give an uncharitable or conspiratorial mind the idea that they were hiding from their customers. As if they'd behave in such a way!!

[gg30340 · Accepted solution]

BT use various returns depots and they all have what most people would call "odd" Post codes however they all receive returned items and in fact it is often the case that items end up being returned to a depot other than the one that the "post code" referred to so it would appear that the "post code" showing does not necessarily mean that is where the Royal Mail will deliver it.

The bags will have been sent to the code that was scanned from the label on the returns bag and if it turns out to be the "wrong" post code or a different depot than the one on the address label that is not your fault or problem. In the event that BT contact you stating that you have not sent the items back you have Proof of Posting and that is sufficient to prove you have returned it.

Make sure you keep the Proof of Posting in a safe place just in case you need it or if you have a mobile phone take a photo of it and keep the photo.

[CanardNoir]

This turned out to be good advice.

SEVEN weeks after Royal Mail's Track and Trace said the return package had been delivered to BT they sent me an email saying that my non-return of the equipment would result in a £50 charge.

Calling them with the tracking number resulted in an immediate confirmation that they had the box and I wouldn't be charged. BT claimed Royal Mail hadn't told them the package had been delivered. Me, calling them, caused them to check for themselves that it had been received. Weird back-to-front system on which to base additional charges to compliant customers. Perhaps BT thinks it's too big to worry about treating its customer base fairly.