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Message 1 of 2

Equipment Return

Morning.

Keep receiving texts for me to return old equipment (upgrade to new TV box) .

The package was posted on the 26-01-22 and delivered to your returns dept., on 28-01-2022 , by using the Royal Mail Tracked Return service info on my receipt, this info is available'

Please could you advise me who I can contact,as I do not want to charged for the old box.

Thanks

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Message 2 of 2

Re: Equipment Return

You can wait for the system to update, once the warehouse receive it, the equipment is checked for damage, then it gets scanned onto the system to stop the reminders, if it's causing you worry you can call 0800 800 150, speak with the connections team and provide the tracking reference, they can update manually once they veify it's returned.

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