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Claire106
Beginner
196 Views
Message 1 of 4

Error message when claiming reward

I have tried several times to claim reward

Recieved a txt to claim this morning.

Same message continuously coming up.

Error try again another day

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3 REPLIES 3
PaddyB
Moderator
Moderator
188 Views
Message 2 of 4

Re: Error message when claiming reward

Hi @Claire106,

Thank you for posting. I'm sorry you haven't been able to claim your BT Reward Card. If you send me your details, I'll be able to give you a hand.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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SamSam1
Beginner
166 Views
Message 3 of 4

Re: Error message when claiming reward

I also have the same issue. I received the text message a couple of days ago and I tried to claim the reward using different devices. But I keep getting the error and ask me to try later. 

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RobbieMac
Moderator
Moderator
157 Views
Message 4 of 4

Re: Error message when claiming reward

Hi @SamSam1 

Welcome and thanks for posting!

I am sorry that you're also seeing this error when trying to claim for your reward card.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

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