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littleamg9
Newbie
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Message 1 of 3

Error message when trying to place order for BT TV+ Infinity - HELP PLEASE!

Hi BT

 

Not sure where to post so trying here...

 

I tried to open an account online the week before last but there was a problem:

 

There's been a technical error – but you can still place your order online.

To order a Broadband and Calls package with optional TV, click here
To add BT TV to your existing BT broadband package, click here
To order a BT Mobile plan, click here
To order a new phone line, click here
To switch your calls back to BT Click here

 

Ref# CON-0067

 

I called BT on Friday the 11th August to try and resolve this. I was told that the offline team needed to do soemthing and that they would call me back within 24 hours.

 

When I still hadn't heard from the on Monday 14th August, I called again. The guy on the phone there told me that the offline team needed to fix a problem with my address (even though I can find it on your system) and that it would take a maximum of 5 working days for them to call me back to place the order. He gave me this reference number: *****.

 

A week later, still no call, still no further. I'm desperate to get internet working in my new home but don't know what to do next.

 

Please can someone help?

 

Anne

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Error message when trying to place order for BT TV+ Infinity - HELP PLEASE!

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 3 of 3

Re: Error message when trying to place order for BT TV+ Infinity - HELP PLEASE!

@littleamg9 I'm sorry to see you're having problems getting an order placed. Please can you use the 'contact the mods' link in my forum profile to send in your details including your address and we'll be happy to help you get this sorted. You can find the link by clicking on my username.

Thanks

Neil

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