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Distinguished Sage
Distinguished Sage
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Message 11 of 20

Re: Evening & Weekend Terms & Conditions

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@Johnoo wrote:

@Keith_Beddoewrote:

@Johnoo

Check your bill again, to make sure that is what the charge is for. Perhaps you made some chargeable calls, or


I have checked, & no I have not exceeded 1 hour on any calls, this is the information from the Bill:-

Unlimited Evening and Weekend CallsW20 Jan-19 Apr 19 £ 11.10
Add-on
This is the cost of your Unlimited Evening and Weekend Calls Add-on charged
in advance (£3.70 a month)
Includes evening and weekend calls to UK landlines and 0845/0870
continues

NOTE:- It states it's an advance payment until April


Then something is wrong. It looks like you may be on an old package. When did you last renew your broadband contract?

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Johnoo
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Message 12 of 20

Re: Evening & Weekend Terms & Conditions

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Keith,

I have checked your last post

I have not made any calls over 1 hour

Yes I have made changeable calls during the day, outside of the Evening & W/End hours but these have been charged as normal calls.

I'm convinced that I am still being charged for the Evening & W/End package as a separate item.

I've checked past Bills & this charge has appeared on all of them.

So when did it start being FOC?

And why am I being charged?

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Distinguished Sage
Distinguished Sage
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Message 13 of 20

Re: Evening & Weekend Terms & Conditions

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When did you last renew your BT Broadband package?

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Moderator
Moderator
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Message 14 of 20

Re: Evening & Weekend Terms & Conditions

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Hi @Johnoo

As I mentioned the Unlimited Evening and Weekend Calls is included in some broadband bundles if it isn't then it is shown as an addon.

Unlimited Evening and Weekend calls if it isn't in your broadband bundle it is chargeable and appears on your bill as an addon.

Have you changed your broaband package recently?

Thanks

Stuart

Community ModeratorStuartH
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Johnoo
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Message 15 of 20

Re: Evening & Weekend Terms & Conditions

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@Keith_Beddoewrote:

@Johnoowrote:

@StuartHwrote:

Hi @Johnoo

Thanks for posting the Unlimited Evening and Weekend Call plan works like a bolt on. The Unlimited Weekend Plan comes with all packages replacing standard line rental.

As this works as a bolt on there is no minimum call allowance to keep the package.  I can remember there was a model like this years ago where if you didn't make two chargeable calls per month you where charged more, but it was replaced when the plan became a bolt on.

Some broadband packages when signed up for can on occasion include this package but it would still appear as a bolt on, on the bill.

Hope this helps answer the question.

Stuart


So why, if it's included in the Broadband Package, am I being charged extra for it @ £3.70/month?


Check my last post.

Can you show a screenshot of where the charge is showing, without revealing personal info?

How many months have you been charged for this?

 I renewed my B/Band on 8th August 2018 & Line Rental on 15th October 2018

Can't see how I can send screenshot

When did BT stop charging for this as it's always been in my Bill?


 

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Moderator
Moderator
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Message 16 of 20

Re: Evening & Weekend Terms & Conditions

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Hi @Johnoo

Thanks I think I should explain more Unlimited Evening and Weekend Calls isn't free, Unlimited Weekend calls is free and included with line rental.

For Evenings it's always been chargeable. In the past some broadband bundles have included Unlimited Evening and Weekend Plans as part of the cost of the package, but you still paid for it, it just didn't appear separately on the bill. 

As a large number of customers make less calls on their landline most broadband packages now appear to include the Unlimited Weekend Calls as the base call plan.

When the Unlimited Evening and Weekend Calls aren't included in the price of the bundle they appear on the bill as an addon, it's always been chargeable to have free calls in the evenings.

If on your bill it shows Unlimited Evening and Weekend calls as addon then it isn't included into the cost of your broadband package when you recontracted last year.

Stuart

 

 

Community ModeratorStuartH
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Distinguished Sage
Distinguished Sage
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Message 17 of 20

Re: Evening & Weekend Terms & Conditions

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StuartH dealing.

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Johnoo
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Message 18 of 20

Re: Evening & Weekend Terms & Conditions

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@StuartHwrote:

Hi @Johnoo

Thanks I think I should explain more Unlimited Evening and Weekend Calls isn't free, Unlimited Weekend calls is free and included with line rental.

For Evenings it's always been chargeable. In the past some broadband bundles have included Unlimited Evening and Weekend Plans as part of the cost of the package, but you still paid for it, it just didn't appear separately on the bill. 

As a large number of customers make less calls on their landline most broadband packages now appear to include the Unlimited Weekend Calls as the base call plan.

When the Unlimited Evening and Weekend Calls aren't included in the price of the bundle they appear on the bill as an addon, it's always been chargeable to have free calls in the evenings.

If on your bill it shows Unlimited Evening and Weekend calls as addon then it isn't included into the cost of your broadband package when you recontracted last year.

Stuart

 Stuart,

I really can't understand this.

You state that "most B/Band packages now appear to include Unlimited Weekend calls"

So why when I re contracted in August for B/Band & October for Line Rental was this not included?

This is an exact copy of my Bill:-

Broadband and Calls £ 157.47
This is the cost of your Package at £52.49 a month, charged in advance from
20 Jan 2019 to 19 Apr 2019. This gives you:
Calling Plan Unlimited Weekend Calls
Broadband Superfast Fibre 1 Unlimited
Line Rental is now included in your package
Yet to discover BT TV? See bt.com/bttv for a great TV service
Credit: Special offer discount -£ 69.00 W20 Jan-19 Apr 19
You get your Package at a special rate. We show this on your bill by giving
you a refund of £23.00 a month
Your special offer discount lasts for 18 months
Unlimited Evening and Weekend CallsW20 Jan-19 Apr 19 £ 11.10
Add-on
This is the cost of your Unlimited Evening and Weekend Calls Add-on charged
in advance (£3.70 a month)
Includes evening and weekend calls to UK landlines and 0845/0870
continues

I'm not expecting any special discount but it's either in or out & you appear to imply that it's included in the B/Band cost

Please would you clarify


 

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Moderator
Moderator
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Message 19 of 20

Re: Evening & Weekend Terms & Conditions

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hi @Johnoo

From your package you posted you get unlimited weekend calls, included in the price.

Broadband and Calls £ 157.47
This is the cost of your Package at £52.49 a month, charged in advance from
20 Jan 2019 to 19 Apr 2019. This gives you:
Calling Plan Unlimited Weekend Calls
Broadband Superfast Fibre 1 Unlimited
Line Rental is now included in your package

However you  also have Unlimited Evening and Weekend Calls which is a separate addon giving you  the additional calls in the evenings this has a charge of £3.70 per month on your bill.

Unlimited Evening and Weekend CallsW20 Jan-19 Apr 19 £ 11.10
Add-on
This is the cost of your Unlimited Evening and Weekend Calls Add-on charged
in advance (£3.70 a month)

Click this link to view more information on what these calling plans include.

Stuart

 

Community ModeratorStuartH
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Johnoo
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Message 20 of 20

Re: Evening & Weekend Terms & Conditions

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@StuartHwrote:

hi @Johnoo

From your package you posted you get unlimited weekend calls, included in the price.

Broadband and Calls £ 157.47
This is the cost of your Package at £52.49 a month, charged in advance from
20 Jan 2019 to 19 Apr 2019. This gives you:
Calling Plan Unlimited Weekend Calls
Broadband Superfast Fibre 1 Unlimited
Line Rental is now included in your package

However you  also have Unlimited Evening and Weekend Calls which is a separate addon giving you  the additional calls in the evenings this has a charge of £3.70 per month on your bill.

Unlimited Evening and Weekend CallsW20 Jan-19 Apr 19 £ 11.10
Add-on
This is the cost of your Unlimited Evening and Weekend Calls Add-on charged
in advance (£3.70 a month)

Click this link to view more information on what these calling plans include.

Stuart

 Stuart,

Thanks I accept that this is correct


 

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