I left working for BT recently after 37 years service. I now have to pay for BB infinity and bt sport.
Apparently a letter has been sent twice (but never arrived!). This has a code and numbers to ring
re deals etc. Any idea of who I can ring... and dept name to progress this please?
Maybe called - employee loyalty?
Welcome to the community.
I'm not sure about how ex employee deals work but I think if a letter has been sent twice but hasn't been received calling Customer Options on 0800 800 030 might be the best way to get a deal.
Alternatively maybe emailing your previous manager might help as well.
Rang ex employee loyalty team 0132 445 1811 was advised the deal is £79.33 month Unlimited Infinity2 + bt sports hd + weekend calls = WWWOOWW how much... thats £238.47 a quarter. £952 a year with calls on top!!!!
Online now 'new customers' U/Infinity1 broadband + inc line rental = £35.99 month. So much for 37 years loyalty!!!!
Said only way to get that deal is to leave bt. Wait 2 weeks and come back as a new customer.
Very diasponinted.. left bt 1/12/17 still no letter with any deals + the special code (requested x5 times). 😞