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Newbie
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Message 1 of 3

Extra HD Order

Hi

 

A few weeks ago I placed an order to add HD channels to our current entertainment package, recieved an email to say the order had been placed but nothing since, have tracked the order and its showing as "in progress", its also been itemised on our bill, but we're unable to access the HD channels via our vision box (have restarted the box, updated software etc etc)

 

Order Ref: edited by mod

 

Would appreciate an update on when we can expect the order to be completed.

Thanks

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Extra HD Order

Welcome to this forum.
This is a customer to customer forum only,

 

This is where customers help each other get the most out of BT products & services.

Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
Everyone posting here, are just BT customers like myself

 

 

This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, account numbers, order numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.

Thanks

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Moderator
Moderator
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Message 3 of 3

Re: Extra HD Order

Hi @Joem90,

 

You can get help with this by contacting our online orders chat team. Can you give them a go and let us know how you get on?

 

Cheers

 

David

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