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Beginner
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Message 1 of 12

FTTP - Openreach Accepting Orders BT website nothing

Our estate has finally had FTTP installed and the Openreach checker here say Accepting orders.  Postcode DE11 7BN, House Number 22.  However when I check on any of the providers it hasn't updated so I cannot order fibre.

Is there a typical lead time from when Openreach sign off FTTP and then the prociders allow you to actually place an order?

Thanks,

Mark

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11 REPLIES 11
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Contributor
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Message 2 of 12

Re: FTTP - Openreach Accepting Orders BT website nothing

this happened to me but I was able to order over the phone but not on line

 

Graham

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Beginner
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Message 3 of 12

Re: FTTP - Openreach Accepting Orders BT website nothing

Over the phone they tell me they have no info and it's not possible at the moment 😞

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Contributor
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Message 4 of 12

Re: FTTP - Openreach Accepting Orders BT website nothing

thats a bummer, as when BT eventually got it working properly it is very good. hope it gets sorted for you soon

Graham

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Beginner
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Message 5 of 12

Re: FTTP - Openreach Accepting Orders BT website nothing

there is no way to speed up this process???  Or any ideas on a timescale from Openreach AO to BT AO

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Expert
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Message 6 of 12

Re: FTTP - Openreach Accepting Orders BT website nothing

@marknewham

Good Evening, 

Can you check this DSL Checker (using either phone number or full address but NOT postcode only) and copy and post what is say's?  Please remove your phone number or address from the results. 

This will show what IS available. 

Kind Regards
CJT80
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Beginner
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Message 7 of 12

Re: FTTP - Openreach Accepting Orders BT website nothing

BT BROADBAND AVAILABILITY CHECKER
Address on Exchange SWADLINCOTE is served by Cabinet 52

 

ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date Other Offerings     Availability Date 
WBC ADSL 2+Up to 5.5--3.5 to 7.5Available-- 
WBC ADSL 2+ Annex MUp to 5.5Up to 0.53.5 to 7.5Available-- 
ADSL MaxUp to 3--2.5 to 6.5Available-- 
WBC Fixed Rate2----Available-- 
Fixed Rate2----Available-- 
VDSL Multicast------Available-- 
ADSL Multicast------Available-- 

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

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Expert
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Message 8 of 12

Re: FTTP - Openreach Accepting Orders BT website nothing

@marknewham

FTTP is (as it say's) to the Premises, so no Cabinet involved.  However the "FTTP" should still show up on the address checker option at the DSL Checker, so as yet it's not been updated. 

My advice for now, keep an eye on that checker and as soon as it says WBC FTTP in the top section, you should be good to go. 

How long ago did the Openreach site say it was available?

Kind Regards
CJT80
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Beginner
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Message 9 of 12

Re: FTTP - Openreach Accepting Orders BT website nothing

it was about a week and a half ago is there a usual amount of time between system 1 and system 2?

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Beginner
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Message 10 of 12

Re: FTTP - Openreach Accepting Orders BT website nothing

Also not sure why someone has moved this to the billing section!

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