I've been a customer of BT with a FTTP package for about 4 years. Every 18 months I call up, and they sort me out a deal which is always a discounted price.
I've called up twice in the last week to see if they can do anything, and they can't even match what is being advertised for new customers. I mean, I understand they can't do the 3 months half price, or the quidco offerings, however they won't even drop down the fiver to match the rate for new customers.
Is it just me, or are others experiencing that BT don't really care about loyalty any longer?