FTTP has recently been installed to the poles on my street. Before this we had FTTC to my cabinet. Dslchecker and the BT website itself when I check my phone number shows 330mb available.
However when I select infinity 4 and go through checkout it says I cannot order it as an existing customer.
I’m told by others this is a computer glitch and that because I have FTTC for some reason it doesn’t let me order FTTP. That the only way to get it is to cancel with BT then reorder as a new customer - but this risks a period without broadband and losing the phone number I’ve had for the past 20 years.
The call centre cannot help me “keep checking back” and can’t suggest anyone I can contact to get infinity 4 ordered.
Any ideas? Other than switching to Zen? I’d prefer not to do that if possible and it seems crazy I can’t order this product from BT because the computer says no?